Account access
Get help with sign-in, profiles, account security, and recent authentication.
Support
How can we help your garden grow?
CultivAIte support covers the public website and authenticated gardening app.
Contact CultivAIte
Email hello@cultivaite.com. Include the feature involved, what you expected, what happened, and your device or browser when relevant. Never email a password, authentication token, full payment-card number, or other secret.
You may also find an immediate answer on our FAQ page.
Garden features
Ask about gardens, beds, plants, layouts, tasks, calendars, journals, seed packets, and Garden Coach.
Billing and subscriptions
Get help with Stripe checkout, subscription status, billing management, cancellation, and refunds.
Privacy
Ask about data access, correction, AI permission, retention, and account deletion.
Accessibility
Tell us about keyboard, screen-reader, contrast, motion, touch-target, or other access barriers.
Product support
Report bugs, confusing experiences, safety concerns, or general product questions.
Account deletion
Signed-in users can initiate permanent deletion from Profile → Settings → Delete account. Recent authentication and deliberate confirmation are required. If you cannot access your account, email support for assistance; support is not the only deletion path.
Subscriptions
Open Profile → Billing → Manage billing to review a Stripe subscription, payment method, invoices, or cancellation. Canceling normally preserves access through the verified billing period end. Account deletion cancels an active Stripe subscription immediately and does not automatically issue a refund.